Return policy

1. Eligibility for Returns

• Returned within 30 calendar days of the delivery date.
• Unused, unwashed, and in their original packaging (including tags, boxes, or protective materials).
• Accompanied by a valid proof of purchase (order confirmation email or receipt).

2. How to Initiate a Return

1. Contact our support team via email to submit a return request. Include your order number, item name, and reason for return.
   • Support Email: support@EdgeSpecialOffer.com
2. Wait for our confirmation email, which will include a return authorization (RA) number and return shipping instructions.
3. Label your package with the RA number (missing numbers may cause return delays) and ship the item to our designated address.

3. Return Shipping Address

• Customers are responsible for covering return shipping costs, unless the item is damaged, defective, or incorrect (sent by our error).
• We recommend using a trackable shipping service, as we are not liable for lost or misplaced return packages.

4. Refund & Exchange Process

• Refunds: Once we receive and inspect the returned item (typically 3–5 business days after delivery to our address), we will process a refund to your original payment method. Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
• Exchanges: If you want to exchange an item (e.g., for a different color/size), specify this in your initial return request. Exchanges are subject to product availability, and any price difference (for higher-value items) must be paid before shipping.

5. Damaged or Defective Items

1. Contact support within 7 days of delivery, including photos of the item and packaging.
2. We will cover all return shipping costs and either send a replacement (if available) or issue a full refund (including original shipping fees) upon verification.